Frequently asked questions

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Tracking

Tracking questions

Booking

Booking questions

Customs

Customs questions

Pricing

Pricing questions

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Frequently asked questions

Tracking questions

How soon after booking can I track my shipment?

Why hasn't my status updated in a few days?

What does live location mean on my shipment page?

How do I read the movement history?

Can I share my tracking link with someone else?

My tracking number isn't returning a result — what should I check?

Booking questions

How far in advance should I book ocean freight?

Can I combine multiple modes in one shipment?

Customs questions

Do you handle customs clearance for me?

What documents do I need to provide?

Pricing questions

How is freight pricing calculated?

Are there hidden fees I should know about?

Still have a question?

Frequently asked questions

Tracking questions

How soon after booking can I track my shipment?

Why hasn't my status updated in a few days?

What does live location mean on my shipment page?

How do I read the movement history?

Can I share my tracking link with someone else?

My tracking number isn't returning a result — what should I check?

Booking questions

How far in advance should I book ocean freight?

Can I combine multiple modes in one shipment?

Customs questions

Do you handle customs clearance for me?

What documents do I need to provide?

Pricing questions

How is freight pricing calculated?

Are there hidden fees I should know about?

Still have a question?